Privacy Policy
Privacy Policy
Last Updated: July 17, 2026
1. Introduction
Welcome to clairvale.store (the "Site"). We respect your privacy and are committed to protecting your personal data in accordance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Site.
By accessing or using the Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal data:
Identity and Contact Data: Name, billing/shipping address, email address, phone number.
Payment Data: Payment card details, billing records (processed securely by our payment providers).
Order Details: Products purchased, order history, returns, refunds.
Account Information: Login credentials, preferences.
Technical Data: IP address, device type, browser, operating system, referral URLs.
Usage Data: Browsing activity, pages viewed, time spent on site.
Communications: Any messages, inquiries, or feedback provided via the Site or social media.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable core website functionality (e.g., shopping cart, checkout).
Analyze traffic and performance via analytics tools (e.g., Google Analytics, Shopify Analytics).
Deliver personalized advertising and retargeting on platforms such as Meta (Facebook/Instagram), TikTok, and Google Ads.
You can control cookie preferences through your browser settings or the cookie banner provided on our Site.
4. Use of Personal Data
We process your personal data for the following purposes:
To process and deliver your orders.
To manage your account and provide customer support.
To improve our products, services, and website.
To send marketing emails (only with your consent).
To prevent fraud and ensure security.
To comply with legal obligations.
5. Social Media & Third-Party Integrations
Our Site includes features such as:
Social Media Links and Plug-ins (Instagram, TikTok, Facebook): These services may collect your data, such as IP address or browsing behavior.
Payment Providers (Shopify Payments, Shop Pay, Apple Pay, Google Pay) who securely process your payments.
Shipping Partners: To deliver your orders.
6. Instagram Messaging & Meta Platform Data
When you communicate with us via Instagram Direct Messages or other Meta platforms, the following applies:
6.1 AI-Powered Responses & Transparency: We may use AI-supported tools to process and respond to messages. These tools help us categorize inquiries and provide timely answers. You have the right to request communication with a human staff member at any time.
6.2 Meta Privacy Policy: All messaging interactions occur on Meta's infrastructure. Your data is subject to Meta's own data usage policies.
6.3 Data Deletion: You have the right to request the deletion of your messaging data stored in our internal systems. To request deletion, email us at support@clairvale.store. For deletion from the Instagram app itself, please contact Meta directly.
7. Legal Basis for Processing (GDPR / UK GDPR)
We rely on the following legal grounds:
Contract performance: To process your orders.
Consent: For marketing emails, newsletters, and non-essential cookies.
Legitimate interest: Fraud prevention, analytics, and service improvement.
Legal obligation: To comply with tax or regulatory requirements.
8. Your Rights
UK Customers (UK GDPR): You have the right to access, rectification, erasure, restriction of processing, data portability, and objection. You also have the right to withdraw consent at any time. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
EU/EEA Customers (GDPR): You have the right to access, rectification, erasure, restriction of processing, data portability, and objection. You also have the right to withdraw consent at any time.
California Residents (CCPA): You have the right to know what personal data we collect, request deletion, and opt out of the sale of personal data. We do not sell your personal data.
To exercise your rights, please contact us at support@clairvale.store.
9. Data Retention
We retain your personal data only as long as necessary to fulfill your orders, comply with legal and tax obligations, and resolve disputes.
10. International Data Transfers
As we use Shopify and third-party providers, your data may be processed outside your country of residence. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement (IDTA), are in place where applicable.
11. Security
We implement appropriate technical measures to protect your data. However, no method of electronic transmission is 100% secure.
12. Contact Information
For questions regarding this policy, please contact us at:
📧 Email: support@clairvale.store
🏢 Korvin Digital LLC
5830 E 2nd St, Ste 7000 #37163
Casper, WY 82609, United States